Refund policy

Return & Refund Policy for Zetrum

At Zetrum, we are committed to providing high-quality digital solutions and services. Because our products are digital/non-tangible in nature, our return policy is structured to reflect the immediate access nature of these offerings.

Digital Products & Services

Due to the nature of digital goods (such as software access, automated system configurations, or digital documentation), all purchases are final once access has been granted or delivery has been initiated. We do not offer returns or refunds for digital products once they have been downloaded, accessed, or activated.

Exceptions: Technical Issues

We stand behind the quality of our work. If you encounter a technical defect or an issue with the product that prevents it from functioning as described, please contact us immediately at admin@zetrum.com.

When contacting us, please provide:

Your order number or proof of purchase.
A clear description of the issue.
Screenshots or logs if applicable.

Our team will evaluate the issue and work with you to resolve the technical problem or provide an appropriate solution.

Cancellations

If you have purchased a service or subscription and wish to cancel, please notify us at admin@zetrum.com at least [3] days before your next billing cycle. Cancellations requested after access to the system or service has been provided will not be eligible for a refund for the current period.